Return, Refund, and Final Sale Policy

Most Items Are Final Sale

ASKI Deals is a discount retailer. Much of our inventory is sold substantially below regular retail pricing and may include clearance, closeout, liquidation, overstock, discontinued, shelf-pull, open-box, customer-returned, refurbished, used, display, damaged-box, cosmetically imperfect, incomplete, untested, as-is, or parts-and-repair merchandise.

Unless the product page expressly states that an item is “Return Eligible,” the item is FINAL SALE and cannot be returned or exchanged.

The 30-day return period described below applies only to products specifically marked Return Eligible. If a product is not marked Return Eligible, it is considered final sale, subject only to the limited exceptions described below and any rights that cannot be excluded under applicable law.

Limited Exceptions for Final-Sale Items

We will review a claim involving a final-sale item only when:

• You received the wrong item.
• The item arrived with material shipping damage that was not disclosed in the listing.
• The item is materially different from the description in the listing.
• The item arrived nonfunctional because of a defect that was not disclosed before purchase.

An item sold and disclosed as defective, damaged, incomplete, untested, as-is, not working, or for parts or repair is not eligible for a return because of that disclosed condition.

A material difference is one that substantially changes the identity, advertised condition, or basic represented function of the item. Minor cosmetic differences, packaging variations, damaged retail packaging, or conditions disclosed in the product description or photographs are not considered material differences.

Issues That Do Not Qualify for a Return

Returns, refunds, and exchanges will not be approved for:

• Changing your mind, no longer needing the item, or finding it elsewhere for a lower price.
• Ordering the wrong product, size, model, color, quantity, voltage, connector, or part number.
• Fitment or compatibility problems, unless the listing expressly guaranteed compatibility with your exact application.
• Failure to read the complete product description, condition notes, measurements, photographs, or included-items list.
• Missing or damaged retail packaging when the product itself is functional and the packaging condition was disclosed or was not represented as collector-quality.
• Disclosed scratches, dents, wear, blemishes, missing accessories, incomplete packaging, or other disclosed conditions.
• Normal wear, routine maintenance, consumable parts, depleted batteries, or expected product lifespan.
• Damage caused after delivery, including misuse, mishandling, improper storage, incorrect assembly, incorrect installation, incompatible equipment, electrical problems, modification, repair attempts, neglect, accidents, or failure to follow instructions.
• A product not meeting personal expectations when it otherwise matches the listing and operates as represented.

Reporting Damage, Defects, or an Incorrect Item

Claims under our limited final-sale exception must be submitted to ASKIDEALS@proton.me within 7 calendar days after delivery, except where a longer period is required by applicable law.

Your request must include:

• Your order number.
• A clear description of the problem.
• Clear photographs of the item and the problem.
• Photographs of all packaging and the shipping label when shipping damage is claimed.
• A photograph of the model number, serial number, or product identification label when applicable.
• A short video demonstrating the problem when the issue involves functionality.

Please retain the item, all packaging, accessories, manuals, labels, and shipping materials until the claim has been resolved. We may request reasonable troubleshooting or additional evidence before making a decision.

Do not install, disassemble, modify, repair, discard, or return the item while a claim is being reviewed unless we provide written instructions. Installation or modification may prevent us from verifying whether the claimed problem existed when the item was delivered.

The 7-day reporting period applies to our voluntary exception for final-sale merchandise. It does not reduce any consumer rights that cannot legally be waived.

Return-Eligible Items

A product qualifies for our 30-day return policy only when its product page expressly states that it is Return Eligible.

You must request the return within 30 days after receiving the item. To qualify, the item must be:

• Unused, unworn, uninstalled, and unmodified.
• In the same condition in which it was received.
• Complete with all parts, accessories, tags, manuals, and included materials.
• In its original packaging.
• Accompanied by the receipt or other proof of purchase.

To request authorization, contact ASKIDEALS@proton.me before sending anything back.

Items returned without prior written authorization will not be accepted and may be refused or returned to the sender at the sender’s expense.

For ordinary returns of Return Eligible products, the customer is responsible for return shipping. If we provide a prepaid shipping label, its cost may be deducted from the refund. Original shipping and handling charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Refusing delivery does not constitute an authorized return. Outbound shipping, carrier fees, and return-to-sender charges may be deducted from any amount otherwise refundable, except where prohibited by law.

Non-Returnable Products

The following products are non-returnable unless an undisclosed defect, material misdescription, shipping damage, incorrect shipment, or applicable law requires a remedy:

• Discounted, sale, promotional, clearance, closeout, liquidation, overstock, discontinued, seasonal, or final-sale merchandise.
• Open-box, shelf-pull, customer-returned, refurbished, used, display, demo, cosmetically imperfect, damaged-box, incomplete, untested, as-is, not-working, or parts-and-repair merchandise.
• Lots, bundles, pallets, assorted-product packages, and mystery boxes.
• Food, beverages, flowers, plants, perishable goods, and other consumable products.
• Beauty, cosmetic, health, medical, hygiene, grooming, intimate, and personal-care products.
• Products with opened hygiene seals, tamper seals, safety seals, or factory-sealed consumable packaging.
• Custom, personalized, engraved, special-order, or made-to-order products.
• Hazardous materials, chemicals, fuels, oils, flammable liquids, compressed gases, aerosols, and products whose return shipment is restricted by law or by the carrier.
• Gift cards, digital products, software codes, activation codes, downloadable products, and subscriptions.
• Automotive, motorcycle, marine, powersports, appliance, HVAC, plumbing, electrical, and electronic components after they have been installed, connected, programmed, fueled, modified, or used, except for an approved undisclosed-defect claim.
• Products that have been assembled, washed, worn, altered, repaired, modified, or used beyond what is reasonably necessary to inspect them.
• Products returned with missing components, altered or removed serial numbers, mismatched serial numbers, missing security labels, or evidence that the returned product is not the product originally shipped.

For safety reasons, do not mail hazardous, flammable, leaking, swollen, contaminated, or otherwise dangerous products back to us unless we provide specific written return instructions. An approved claim involving one of these products may be resolved without requiring a physical return.

Fitment and Compatibility

The customer is responsible for confirming product dimensions, specifications, voltage, connector type, model number, part number, year, make, model, trim, and compatibility before purchasing.

Manufacturer fitment databases, automated compatibility tools, customer reviews, and general product recommendations are provided for guidance and may not account for every configuration or modification.

A fitment or compatibility issue is not considered a defect unless the product listing expressly guaranteed compatibility with the customer’s exact application and the product does not meet that guarantee.

Claim Review and Available Remedies

We reserve the right to inspect the item, photographs, video, packaging, serial numbers, order records, and other available evidence before approving a claim.

Depending on the circumstances, item availability, and applicable law, an approved claim may be resolved through:

• Replacement of the item.
• Replacement of a missing or damaged component.
• Repair or troubleshooting assistance.
• A partial refund.
• Store credit.
• A refund to the original payment method.

When a return is required because we sent the wrong item or approved a claim for shipping damage, material misdescription, or an undisclosed defect, we will provide return instructions and, when appropriate, a prepaid return label.

The returned product must match our order records, photographs, identifying marks, and serial numbers. Claims involving product substitution, missing components, altered serial numbers, or other suspected return fraud will be denied.

Exchanges

We do not guarantee direct exchanges because many of our products are limited-quantity, closeout, liquidation, or one-of-a-kind items.

When an approved replacement is available, we may offer one. If a replacement is unavailable, the claim may be resolved using another appropriate remedy described above.

Refunds

We will notify you after receiving and inspecting an authorized return and will tell you whether the refund has been approved.

Approved refunds will be issued to the original payment method, unless another remedy was agreed upon or applicable law requires otherwise. A refund will not exceed the amount actually paid for the affected item after coupons, discounts, credits, and promotions.

Original shipping and handling charges are refundable only when the return resulted from our error, an approved undisclosed defect, an approved material misdescription, or when required by law.

Approved refunds are normally submitted within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact ASKIDEALS@proton.me.

European Union and Other Mandatory Consumer Rights

Nothing in this policy limits rights that cannot legally be excluded.

When merchandise is shipped to a consumer in the European Union, eligible online purchases may generally be canceled within 14 days after delivery, subject to applicable statutory exceptions. After notifying us of the cancellation, the merchandise must generally be returned within the legally required period.

An item’s discounted, promotional, clearance, or final-sale status does not by itself eliminate mandatory European Union withdrawal rights. The customer may be responsible for the direct cost of a change-of-mind return where permitted by law and disclosed before purchase.

Mandatory rights concerning products that are faulty, damaged, incorrect, or not as described also remain unaffected.

Contact Information

For return questions or to report an eligible problem, contact:

ASKIDEALS@proton.me

Please include your order number in all correspondence.

A copy of this policy is available upon request.